8/15/2023 0 Comments Repoting vimeo account![]() ![]() It states on their web site that the "Plus" package is $9/month and then in small letters "billed annually". At that point, I called Vimeo and they refunded the second year, but refused to refund the first.It's a misleading pricing policy also. I noticed it however when the charge appeared again on my credit card the second year (in July of 2022). I didn't initially notice the charge I wasn't expecting it as I had cancelled within the 30 days. Vimeo's customer information indicated that it did have a solution, but upon testing, I still had the unwanted letterboxing appearing on videos.)Vimeo charged me a yearly fee of $101. (I was looking for a solution to a problem called letterboxing, in which older videos show a black border on either side. ![]() I could provide more error trace tomorrow if I can trace the error to your code then.I signed up for a 30-day trial of Vimeo (a video playback service similar to ******** and cancelled within the 30 days when I discovered that Vimeo did not have the service I wanted. I’m sorry for the confusion, and I realize that the issue could be on the plyr side as well - or our side, but I didn’t find anything in our code at first glimpse. So the site is the trusted domain the video is aimed at.Īll Vimeo videos have played well so far with our setup, 1.5 years, so assumed that there is something on the Vimeo side that have changed, or the privacy settings is new for the customer, and that means the current setup is using player.js in the wrong way. We are using plyr that uses player.js, to fill a div with the video embed code you see fit - public or private videos - and that doesn’t work on all videos, even on the site where the restricted video plays when embedded using iframe directly. When reading this thread again I understand that it was unclear what I mean. My initial look into the issue was that there might be a issue in player.js, but it might as well be how player.js is used by plyr. I can of course ask the customer for the credentials to look things up or ask them to give me a screenshot of the privacy settings. We are actually using plyr ( ) that uses player.js - to ease the abstraction level when the customer want the opportunity of using multiple video providers. The private videos are the ones they would like on their production intranet, i presume - that is no issue to me. We are working on their site and I mean that the affected video shows as embedded IFrame on production, not on stage, so I just wrote that to give you the info that implies that privacy setup - without the need to ask for credentials to look that up in the admin interface. Well, I mean I haven’t got the credentials to look at how they’ve set up their privacy settings. My assumptions might be wrong, but hopefully it can give you some angels to handle the issue. By making the second URL accept all videos that is accepted by the first URL the player.js might remain unchanged I guess, if there is downsides of handling the different URL:s client side, so there might be alternative ways of solving the issue, whatever suits you best I guess. ![]() The first URL shows privacy restrictions message and the second URL is a 404. So there is probably some issue where the exact URL is important but the player.js presumes the later URL is valid in all cases, but I assume it’s not. In our case the video embedded is at and the player.js tries to access it by http(s):///ID and that returns a 404. Maybe not 100% accurate - but it’ll give you the basic info you need to start pinpointing the problem. I’m on the iPhone now, but I’ll try to give you the information from memory. So, without access - to the Vimeo admin account - I presume we have the same issue. The video plays on the site when embedded, but not on other sites. We have no control over the customers videos, but I can confirm having the same issue on a video that can’t be viewed in Vimeo player directly due to privacy settings and the video can not be found in searches. ![]()
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